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Manually Decline a Claim


Sometimes you will need to manually override a Medicare or DVA Claim, irrespective of the state of the claim. The Manual Decline function can be used where a claim has failed but its status does not indicate this, and Medicare have asked for the claim to be resubmitted.
 
This function is executed by using the Manual Decline button (usually found on the far right-hand side of the Medicare Claim History report grid). The use of this button is secured by a specific permission, 2020: Invoicing - Can manually decline claims. This is only turned on in the System Administrator and Office Manager roles by default. To change this please review the documentation here.
 

To manually decline a Bulk Bill or DVA claim

 

To manually decline a Patient claim